Last night we got to enjoy looking over the river at restaurant called Cafe Magnolia at the Galt House. It was a great time and the best part is, we will get reimbursed for the food and parking that we paid for just by letting the Mystery Shopping company know about our experience. We didn’t earn any extra money for this mystery shop but we got a $60 meal for FREE when they reimburse us.
I wanted to talk to you about how to go the extra mile when doing a mystery shop. You need to be very detail oriented when doing the shops but one thing that I have found when doing these shops is that a stop watch or your timer on your cell phone is a must. Mystery shop companies are very concerned with the arrival time, times that you were helped and also times that you departed. If you do a restaurant shop, there are even more times that you watch for. Such as last night, we just kept the cell phone on the table and I had a note pad in my purse and we wrote down the time we arrive, time we were seated, time we were greeted by the waiter, served drinks, salads, meal, dessert, check, and left. That sounds like a lot but it is very important to the company when reviewing the service. It is not hard to do on your part and the mystery shop company loves these details.
Always watch for how the person interacts with their co-workers, other customers and even you. Remember to write down a special greeting or how the employee made you feel.
I alway print off the guidelines for the shop as well as the survey that you will take after you do the shop and read through them a couple of times before I do the shop to make sure I catch everything that the company wants to be reviewed.
Details are very important to the company. In every report that I have done, they always have given me an opportunity to freely write my thoughts and observations of the shop. Use this area to be creative and point out little things that you have observed. Don’t just write, the shop was great. The employee was nice. Tell about the greeting that you were greeted with and also tell about how the person looked you in the eyes. Use descriptives.
Here is another company that I use often to do mystery shops with. Check them out. I love working with these guys. Click on the image below and then the link is in the last paragraph on that page. Happy shopping!